Frequently Asked Questions
Everything you need to know about shopping with Gibson
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your products covered by a warranty?
Most of our products come with a standard 1-year manufacturer warranty that covers defects in materials and workmanship under normal use.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and will be calculated at checkout.